FAQ’s

The order cut-off time is unique to your area of delivery. It is the time period given to place your order in for that week and no orders can be made after that cut-off time. The cut off time is governed by the computer system and cannot be altered.

The order cut-off time is the last opportunity you have to submit your order by, change or cancel your order without incurring a cancellation fee. According to your post code, the cut-off date and time are final and the system will simply not allow you to order or make changes to your order after the order cut off time.

However if you still wish to order after your cut-off date and time has lapsed please contact management, which at their discretion, will attempt to assist your inquiry in any way possible. All late ordering beyond your postcode cut-off date and time will incur an admin fee of £9.00.

If you need to make changes to your order after the cut-off time, call us “ASAP “on 1800 123 456. Any orders cancelled after the cut-off time may incur a £30.00 cancellation fee or a percentage of the order monetary amount.

At the time of ordering you will be issued with your weekly day of delivery governed by your postcode. It will be the same day each week unless advised otherwise by management.

At the time of ordering please tick the box allowing the delivery driver on the day of delivery to be in contact with you as his delivery schedule progresses through the day. An approximate time of delivery notification should reach you by approximately 10.30 am or earlier.

Please give at least 48hrs notice, to discuss any special time arrangements with management, which at their own discretion, will attempt to assist your inquiry in any way possible.

COD ordering of any products or services from this site is strictly prohibited. However, if you wish to contact management to discuss further, a “once off”/or a “special arrangement” please feel free to do so, management at their own discretion, will attempt to assist your inquiry in any way possible.

COP (cash on pick up) ordering of any products or services from this site may be possible. Please contact management to discuss further, a “once off”/or a “special arrangement” please feel free to do so, management at their discretion, will attempt to assist your inquiry in any way possible. Pick up service will become easier as more and more sub outlets are created thought the Central Coast and Greater North Coast.

1. Free delivery on your first shop with Maysam Mediterranean Food
2. Free delivery when you spend £250+ on groceries

To place a grocery delivery order, simply sign up or log in, add products to your shopping trolley (min spend £30), follow the checkout process to complete your order.

To allow our Customer Service Agents to deliver your order safely we ask that you respect our decision not to park in residential driveways (unless you are in a rural location) or take our trollies into your home. Damage may happen to drive way surfaces, pathways, verandas, doors, door jambs and internal surfaces of your house or business.

Your Customer Service Agent will find a safe parking location nearby and use a trolley to transport the order to your door. Then of course we are charmed to carry your groceries to the kitchen benchtop if you wish. (Pets must be restrained / entry is to the discretion of delivery person)

Maysam Mediterranean Food is committed to the safety of our team, customers and members of the public. To prepare for a safe delivery we ask that you ensure secure access to your property which includes a safe path of travel, spider webs etc. removed from pathway, adequate lighting (for evening deliveries) and dogs and other animals are secured.

An unattended delivery allows us to leave your order at your delivery location, even if no one is home to sign for your order. Simply select ‘unattended delivery’ when prompted through the checkout and you can take advantage of this convenient new way of shopping with Maysam Mediterranean Food Online.

If you would like us to always leave your order unattended if we don’t find you home, simply update your account preferences.

Simply give us a call as soon as you realise nobody will be home to receive order and we will notify and give further instructions to your Customer Service Agent to leave the goods by the front door.

Some orders aren’t appropriate for an unattended delivery. These include orders which contain restricted items such as liquor and tobacco.

We will locate a safe, discreet, weather-proof area at your delivery address to leave your order. The safety and security of your order is important to us. It is also a requirement that our Customer Service Agent takes a photo and forwards it to your mobile. If we can’t access your delivery location, or it isn’t appropriate for an unattended delivery, we’ll give you a call to let you know.

Maysam Mediterranean Food is committed to the safety of our team, customers and members of the public. To prepare for a safe delivery we ask that you ensure secure access to your property which includes a safe path of travel, spider webs etc. removed from path way, adequate lighting (for evening deliveries) and dogs and other animals are secured. You can also provide delivery instructions when placing your order online if you would like to let us know where we should leave your order. Usually customers leave a large esky with lid for us to place refrigerated products into.

Yes you can, however, chilled or frozen items may spoil or melt if left unrefrigerated for a long time. In all cases we ask that an esky box/bag be left with ice blocks, large enough to fit your order, that is easily accessible for our Customer Service Agent to place products into.

Refrigerated items left out of cooler or esky type box for:

• Less than 2 hours can be used or put back in the refrigerator to use later
• 2-4 hours can still be used, but shouldn’t be put back in the fridge for use later
• Refrigerated items left out for more than 4 hours are at risk of contamination and should be discarded

Refrigerated items left in cooler or esky type box remain chilled for up to 6 to 8 hours depending on weather and quality of cooler or esky type box.

For more information please visit the Food Standards Australia https://www.foodstandards.gov.au/Pages/default.aspx

If any items are missing from your order, please contact us immediately

• Redelivery can happen same day, next day or next available day. (This option is governed by availability and management’s decision.)
• If a supplier/s has left us short on one of you items, we will notify you prior to drop off or at time of delivery in person
• A credit of missing item only can be arranged
• A swap of same product but different supplier brand of missing item only, can be arranged (this option is governed by availability and management’s decision.)

Redelivery can happen same day, next day or next available day.

Customers are encouraged to call Maysam Mediterranean Food Online Customer Care at 1300 123 123 if they want to lodge a complaint or provide great feedback about their delivery experience.